Kickboard Canada Inc. will be happy to exchange, credit or refund any item(s) purchased directly from www.kickboard.ca if returned within 30 days of the shipping date. A $7.50 restocking fee may be subtracted from your refund. Shipping charges for returned items are non-refundable. Please review our Return Procedures below to ensure proper processing. Failure to do so may result in a processing delay and further postponement of your refund.
5.1 Refund Process
Once your return has been received, a credit will be issued to the credit card used to purchase the item(s) you are returning. Please note that you are responsible for the cost of returning the item(s) to Kickboard Canada Inc. unless the return is a result of our error or manufacturer’s defect. In this case, we will refund you the necessary cost of shipping the product through Canada Post.
5.2 Return Procedures
You may return any new, unused merchandise for refund or replacement of any unused items within 30 days of the shipping date for item(s) purchased directly from www.kickboard.ca. All returns must be accompanied by the original receipt along with a written reason for the return. Your written feedback will help us to continually improve our customer service and provide the manufacturer with information for possible product and programme improvements. Please be sure to include your name and address as we will not accept any packages without a return name and address. Please send parcels prepaid as you are responsible for the costs and arrangements for the shipment of the products to be sent back to us. You must take reasonable care that the products are not damaged during their return. The risk of loss or damage to the products remains with you until the products are received at our facilities. Be sure to consider appropriate insurance as well as delivery confirmation options as we can not take responsibility for lost or misdirected returns. Please allow 2 weeks from receipt of return for your refund to be processed.