Our daughters decided it was a good idea to try ramming their scooters together and caused a few large chips to break off the deck of one of the scooter. Thankfully we were able to order a replacement!
Customer care contacted me after I passed my order to check that it was including what was needed to fix my daughter Mini Micro. Indeed, one of the piece I choose was not the adequate one so they called, confirmed everything by phone, modified the order and ship it.
Not seen this kind of proactive check and support very often before.
Very happy with it